COI Software: Monitor, Manage and Analyze Industrial Networks and Real-world Devices, SNMP OPC Server, SNMP OPC Gateway, SNMP, OPC

Please direct all iSNMP Suite and iSNMP Agent sales and support inquiries to Kepware Technologies.

Technical Support

If you are a registered user, phone support is available. When calling, have your product type and license number available.

Phone: 207-775-1660, Ext. 211
Email: Technical.Support@Kepware.com

Hours:
Eastern Standard Time (EST)
Monday-Friday
8:00AM-6:00PM

Support Packages

Standard Support

COI Software offers 90 days of support and free product version upgrades with every purchase.

Annual Support & Updates

Since the list of predefined network devices is constantly growing, customers interested in having the ability to receive product version updates after the 90-day support period can purchase annual version upgrade and support packages at the time of their initial purchase. The annual support program includes free version upgrades as well as telephone technical support for a year from date of purchase. Contact COI Software or your distributor for more details.

Our Commitment to Support

COI Software is committed to providing comprehensive support for our products. The iSNMP family of software is designed to become an integral part of our customers' control and/or enterprise management systems. We understand that the highest quality support is necessary since many applications are mission-critical.

Support Channels

Built-in Manual

Each of our software products ships with a comprehensive electronic manual. The manual gives the user detailed configuration and troubleshooting information to provide answers to the vast majority of user questions.

Website

The information and resources available via our website is constantly growing. When using this website for support, a good place to start is in the Document Library It covers some of the most-common installation, implementation and integration issues. An alternate support method is to use the Support Form which is designed to help you submit the information we need to understand your setup and get you the help you need.

Telephone

We know how it is—sometimes it's just easier to pick up the phone and call. Telephone-based support is available for users of our software covered under the initial 90 day support, or under our extended support and version upgrade agreement.